Virtual Pulse MANAGEMENT

Reliable Networks are our Business

 

Service Plans for Server Management

Basic

Enhanced

Premium

24x7 Monitoring

X

X

X

Web-based Ticketing System

X

X

X

Performance monitoring

X

X

X

OS Patch Management

X

X

X

Monthly Monitoring Reports

X

X

X

Anti-Virus Activity and Definition Updates

X

X

X

Backup Monitoring

X

X

X

Event Log management

X

X

Unlimited standard business hours support

X

X

Secure Remote Support

X

X

Emergency support (24x7)*

X

Monthly Executive Summary Reports

X

Virtual CIO

X

*Does not include Emergency support for Hardware failures or failures caused by a client’s change