Virtual Pulse MANAGEMENT
Reliable Networks are our Business
| Service Plans for Server Management | Basic |
Enhanced |
Premium |
|
| 24x7 Monitoring | X |
X |
X |
|
| Web-based Ticketing System | X |
X |
X |
|
| Performance monitoring | X |
X |
X |
|
| OS Patch Management | X |
X |
X |
|
| Monthly Monitoring Reports | X |
X |
X |
|
| Anti-Virus Activity and Definition Updates | X |
X |
X |
|
| Backup Monitoring | X |
X |
X |
|
| Event Log management | X |
X |
||
| Unlimited standard business hours support | X |
X |
||
| Secure Remote Support | X |
X |
||
| Emergency support (24x7)* | X |
|||
| Monthly Executive Summary Reports | X |
|||
Virtual CIO |
X |
*Does not include Emergency support for Hardware failures or failures caused by a client’s change